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Warranty And Returns

Terms And Conditions

Whenever you order a pair of optical glasses with prescription lenses you agree that:

Your prescription is valid and not older than 24 months. You are also required to submit a copy of your prescription via email (orders@kudueyewear.com).

Warranty

Our frames and lenses carry a one-year guarantee against any manufacturing defects. Please contact support@kudueyewear.com to arrange for a replacement set. Our lenses also carry a one-year guarantee against scratches.

Customer Satisfaction Guarantee

If you are not completely satisfied with your pair of glasses, you can contact us within 30 days and we will gladly arrange for a free collection and a full refund.  Contact support@kudueyewear.com for assistance. International customers will need to pay for their return shipping.

Delivery Policy

We deliver spectacles free of charge to any location within South Africa. Sunwear glasses will take 3-5 business days and Optical glasses 7 - 10 business days. We will provide you with a waybill number once your order is ready for delivery. We are currently not delivering outside South Africa.

Privacy Policy

This privacy policy sets out how Kudu Eyewear uses and protects any information that you give Kudu Eyewear when you use this website. Kudu Eyewear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kudu Eyewear may change this policy from time to time by updating this page. We advise customers to read the policy from time to time to ensure they are aware of the latest policy provisions.

What information we collect:

We may collect the following information:

1 . Your name
2 . Your contact information including email address
3 . Demographic information such as address details for delivery purposes

What we do with the information we gather:

We require this information for internal record keeping, to understand your needs and provide you with a better service and to make your online shopping experience easier.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Access to your own information

Once you have submitted your information, it is protected by a password chosen by you. You remain responsible for your password and it must not be given to anyone else. Only by entering your e-mail address and your password, will you be able to access your personal information. Your password is encrypted and cannot be viewed by anyone, including us.

Accuracy of information

It is important that the information we have about you is accurate and up to date. Your information can be updated online and we cannot be liable for any information which is inaccurate and/or obsolete.

Emails

To ensure that we give you the best service, you may receive emails from us from time to time, telling you about promotions, special offers or other interesting events. If you do not want to receive this information, you must kindly indicate this to us by updating your personal details on our website.

Security

We have partnered with "MyGate" to ensure the highest level of security in the industry to create a safe shopping experience. We have a physical address and believe that having a real presence is essential to building trust and relationships with our clients.

FAQ

1. Are you a South African based Company?

Yes. Our business is based in Cape Town from where we process, assemble, and ship your pair of glasses. All frames are developed and handmade in Cape Town.

2. Is the delivery cost included in the advertised price?

Yes, it is included.

3. Do you deliver to any place in South Africa.

Yes, we have partnered with distribution suppliers that have the necessary infrastructure to cover the whole of South Africa.

4. Can I track my order?

We have partnered with MDS Collivery to ensure reliable delivery and traceability. We will provide you with a waybill number once your order is ready for delivery. You can go to www.collivery.co.za and enter the waybill number in the tracking section to get the latest status of your order. MDS collivery will also be in contact with you via email around the exact delivery time.

5. How long will I have to wait for my glasses?

Sunwear glasses will take 3-5 business days and Optical glasses 7 - 10 business days. International shipments will take up to 1 week longer.

6. What happens if I am not entirely satisfied with my glasses?

Contact the support center (support@kudueyewear.com) within 30 days to arrange for a 100% refund. We will arrange for free collection to all our national customers.

7. Do my glasses carry a warranty?

Yes, we cover your glasses up to a period of 1 year against any manufacturing defects.

8. What is the best way to care for my glasses?

Clean your lenses with the microfiber cloth and the frame with a damp soft cloth.

9. How do I get my prescription for my optical frame?

You can obtain this from your optometrist or ophthalmologist.

10. How do I get my PD (Pupillary Distance)?

You can obtain this from your optometrist.

11. Is it safe to buy online? What security measures do you have in place?

We have partnered with MyGate to ensure that we have the best security measures in place for your protection.

12. What form of payment to do you accept?

Credit Card (Visa/MasterCard) or EFT. Please submit proof of payment with the order number as reference to "orders@kudueyewear.com" within 48 hours to secure your order. We will process your order as soon as the amount reflects in our account.